FAQ

Orders are processed according to product availability. In-stock orders are generally prepared and processed within 2-3 business days.

Pre-order and custom-sourced items require approximately 2–4 weeks for processing because the hair is sourced specifically for each order.

Once dispatched, estimated delivery is 2–3 business days within the UAE and approximately 3–7 business days internationally.

Delivery times are estimates and may be affected by courier delays, customs clearance, public holidays, or circumstances outside Mony Beauty’s control. Tracking details will be sent by email once the order has been shipped. International customers are responsible for any applicable customs duties or import fees.

Mony Beauty specializes in premium raw human hair extensions sourced from individual donors.

Our raw hair is not chemically processed, steam-textured, acid-washed, or silicone-coated. The cuticles remain intact and aligned, allowing the extensions to look, move, and behave like natural hair.

Because the hair is raw and collected from real donors, slight differences in colour, texture, curl pattern, and strand thickness are natural and make every bundle unique.

Our raw hair is ethically sourced from temples across South India, where donors voluntarily offer their hair as part of a religious tradition.

We work with carefully selected collectors and suppliers to source genuine, high-quality hair while preserving its natural texture and characteristics. We are hair collectors, not mass producers.

Mony Beauty raw hair is ethically sourced from the sacred temples of South India, where thousands of women donate their hair each day as an act of devotion. A portion of our contribution supports local welfare programs through municipal organisations.

Mony Beauty is based in Dubai, UAE. The hair is sourced from India and received in the UAE for quality control, order preparation, and dispatch.

Customer orders are shipped from the UAE unless otherwise communicated.

Our raw hair behaves similarly to natural hair and may be professionally coloured. However, bleaching, dyeing, toning, or other chemical processing can change the texture, curl pattern, softness, and lifespan of the hair.

Mony Beauty does not recommend bleaching or chemically processing the extensions. If you choose to colour them, this should only be done by an experienced professional after completing a strand test.

Mony Beauty is not responsible for damage or changes caused by colouring, bleaching, chemical treatments, or incorrect product use.

Most Mony Beauty raw hair comes in natural donor shades, usually natural black with subtle brown undertones. Because the hair is unprocessed, every donor bundle may vary slightly in colour.

For assistance, send us clear photos or a short video of your hair taken in natural daylight, without filters, and showing the hair from different angles. Avoid indoor or artificial lighting.

Our team can recommend the closest available match, but the final colour selection and approval remain the customer’s responsibility. An exact match cannot always be guaranteed because raw donor hair naturally varies.

With proper care, Mony Beauty raw hair can be reused for several years. However, there is no fixed lifespan because durability depends on how frequently the extensions are worn, the installation method, the products and tools used, washing and styling habits, exposure to heat or chemicals, and the quality of maintenance and storage.

Raw hair is a natural product and must be cared for consistently. Excessive heat, chemical processing, improper detangling, or poor installation can significantly shorten its lifespan.

Raw human hair offers the most natural appearance and movement because it has not been artificially reconstructed or processed to imitate a texture.

It can be washed, styled, straightened, curled, and returned to its natural pattern when cared for correctly. Unlike many mass-produced extensions, raw hair has intact, aligned cuticles and is not coated with silicone to create temporary softness.

Natural variations between bundles are expected because each 100-gram bundle comes from a real individual donor.

Hair extensions should not damage healthy natural hair when the correct method, weight, placement, maintenance, and removal process are used.

However, any extension method can cause tension, breakage, or damage if it is installed incorrectly, left in for too long, poorly maintained, or unsuitable for the customer’s hair condition.

We recommend consulting an experienced hair-extension specialist who can assess your natural hair and choose the safest installation method. Mony Beauty supplies the hair but is not responsible for the installation or for damage caused by a stylist, unsuitable application, or incorrect maintenance.

No. The amount of hair required depends on your natural hair, desired length, density, and final look.

A smaller amount may be used to add volume or fill specific areas, while a fuller transformation may require approximately 200–300 grams. Your stylist should assess your hair and advise you on the appropriate amount before installation.

Each Mony Beauty weft bundle weighs approximately 100 grams.

This depends on the installation method, how long the extensions were worn, and how well they were maintained.

Extensions should always be removed by an experienced professional using the correct removal method and products. After removal, the hair should be gently detangled, washed, conditioned, and assessed before reinstalling extensions.

Some normal shedding may be visible after removal because naturally shed hairs can remain trapped within the installation until the extensions are taken out.

Yes, depending on the installation method and placement of the extensions.

Your stylist should position the extensions according to the hairstyles you regularly wear. Avoid extremely tight ponytails or hairstyles that create unnecessary tension on your natural hair or the extension attachments.

Yes, but additional care is required.

Before swimming, secure the hair in a loose braid and avoid leaving it loose in the water. Chlorine, seawater, sweat, steam, and frequent swimming may dry the hair and reduce its lifespan.

After swimming or exercising, rinse the hair as soon as possible, wash when necessary using a gentle sulfate-free shampoo, apply conditioner or a moisturizing mask, and detangle gently from the ends upward. Never sleep while the hair is wet. The care required may vary depending on the installation method.

Mony typically wears Raw Indian Temple Deep Curly hair.

Her usual look includes approximately 24- or 26-inch hair, around 250 grams in weight, and raw wefts prepared and installed by a professional stylist using K-Tips.

The exact texture, length, and amount may vary depending on the hairstyle.

Mony washes the hair with a gentle sulfate-free shampoo and moisturizing conditioner, then leaves it damp. She applies a lightweight leave-in conditioner or curl cream and gently detangles from the ends upward using a flexible-bristle brush without ball tips.

She scrunches the hair to encourage curl definition, applies curl cream, gel, or mousse as needed, and allows it to air-dry or uses a diffuser on low-to-medium heat. Heavy products should be kept away from the roots and extension attachments.

The right haircut, amount of hair, texture, and styling technique all contribute to volume.

A professionally shaped, layered haircut can create movement and prevent long hair from appearing heavy or flat. Curl definition, root styling, and diffusing techniques can also add volume.

Shorter layers can make curls appear more lifted and defined. Always have raw extensions cut by a stylist experienced with curly hair and extensions.

Mony Beauty is an e-commerce brand, not a salon or physical retail store.

We sell our products exclusively through our website. After purchasing, we may recommend trusted stylists or help arrange an available home-service installation, depending on the location and service availability.

Installation and salon services are separate from the purchase of the hair unless explicitly included.

Raw hair is genuine human hair that has not been chemically processed, steam-textured, acid-washed, or silicone-coated.

It is collected from a donor, carefully cleaned, conditioned, and prepared while preserving its natural cuticles, colour, and texture. Because it has not been manufactured into a uniform curl pattern, every raw bundle is unique and may include natural variations and imperfections.

These terms are frequently used incorrectly within the hair industry.

Raw hair has not been chemically processed or artificially steam-textured. It maintains its natural donor texture and characteristics.

Virgin hair generally refers to hair that has not been coloured or chemically treated, but products marketed as virgin may still be steam-textured or manufactured to create uniform patterns.

Remy hair refers to hair with cuticles arranged in the same direction. However, Remy hair may still be chemically processed, collected from multiple sources, or silicone-coated.

Mony Beauty specializes in raw, single-donor hair rather than mass-produced or reconstructed hair.

Weft Hair Extensions

• Hair comes sewn onto a continuous track (weft).
• Can be cut and transformed into different extension methods: sew in, micro ring, or keratin capsules or any one by one hair method.
• For busy lifestyles & natural look.
• 1 weft = 100g.

Classic Clip-Ins

• Hair is attached to traditional fabric wefts with clips sewn onto them.
• Slightly thicker at the base.
• Provides maximum volume and durability.
• Easy to apply and remove at home on daily basis.
• Ideal for customers who cant stand hair extensions for a long time.
• Comes in 200g & 300g sets.

Customs duties and import taxes are payable by the customer upon arrival.

Fees vary by country and are set by your local customs authority.

The customer is responsible for covering the shipping fees to return items to us. For security, we recommend tracked shipping and proof of delivery.

We do not have fixed restock dates because our raw hair is sourced from individual donors, and availability depends on finding hair that meets our quality standards.

All products currently available are shown on our website. If the pre-order option is available for your preferred item, you may place a pre-order directly through the website. Otherwise, click “Notify Me When Available” on the product page, and you will receive an email once the item is restocked.