QiQi Privacy and Data Deletion

This notice explains how Mony Beauty FZCO handles information when you contact its QiQi support service. It applies to the QiQi website and to messages handled by QiQi through WhatsApp, Facebook Messenger or Instagram Direct.

Information used for support

We use the information you share in your messages and your channel identifier, such as your WhatsApp number or the account identifier Meta provides for Messenger or Instagram. QiQi may also record message times, delivery status, support notes and communication preferences. We use these details to answer questions, hand conversations to the Mony Beauty team, prevent duplicate delivery and respect your preferences.

Keep passwords, payment details and identity documents out of support messages.

Who processes your messages

Authorized Mony Beauty support staff can access the conversation. Meta processes messages sent through its services. When QiQi generates a reply, relevant conversation text may be processed by the AI service used to generate that reply.

We keep support information while it is needed to respond, manage support history and meet applicable recordkeeping obligations.

Request deletion of your QiQi data

Email info@mony-beauty.com with the subject “QiQi data deletion.” Tell us which channel you used and, if you can, the approximate date of your conversation. The Mony Beauty team may ask you to confirm control of the account or number you contacted us from before acting on the request.

The team will review the request and remove eligible QiQi support data. We may retain records we are required to keep. For messages or account data held separately by Meta, use the privacy controls of the Meta service where you sent the message.

For information about website visits and shopping, see the Mony Beauty store privacy policy.