Shipping and exchanges

How your order reaches you.

Processing, delivery and exchanges, in plain terms. We ship Monday to Friday from our UAE warehouse.

  • In-stock dispatch

    In-stock orders ship within 2–5 business days. We dispatch Monday through Friday.

  • Pre-order and custom dispatch

    Pre-order and custom-sourced items dispatch in approximately 2–4 weeks. The hair is sourced for your order.

  • Delivery after dispatch

    See the delivery estimate for your address at checkout. Tracking is emailed when your order ships.

  • International orders

    Customers are responsible for applicable customs duties and import fees.

  • 3 days to ask about an exchange

    Unopened, unworn weft hair only, with written approval before anything is sent back.

  • Clip-in sets are final sale

    Classic and Seamless clip-ins, pre-orders and custom-made items cannot be returned or exchanged.

Help

Start with QiQi.

Ask QiQi about texture, length, colour or your order. For order questions, include your order number.